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Company used incompetent sub-contractors who had to be replaced after the bathroom renovation went on two weeks after the promised five day completion time. They made a huge mess and lost parts needed to make the bathroom safe. They left the bathroom in an unsafe condition for elderly homeowners and said they could not return to resolve the condition for another week. I called to demand that the parts needed to resolve the condition be provided... Read more

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Hopefully the title caught your eye as its not an exaggeration. Basically, we were told to use vinyl flooring by the sales rep on our first contact with Basic Basement. Probably about 6 weeks at 10k later, the floor company comes and says there is no way vinyl would work on the floor. If we had known that, we would have never started the project. Needless to say I was pissed. I tried calling Basic Basement's Office no answer(it was a Saturday,... Read more

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The basic basement also has the basic bathroom company.. They should not be in this industry at all. They want to try to gain as much business as they can and try to flip these renovations so quick they are horrible. There is no project management what so ever, you are left assuming when the guys will or will not show up. They inconvience you so many times and all they have working for them is people in training no true professionals. You... Read more

Was this review helpful? 14 38

Mine isn't as much a complaint but a heads up. We got 3 bids to have our unfinished basement finished. Basic Basement was the lowest bid. We got pretty good results but a few observations. One, the job started on March 5 and ended on April 30 but during this span there were actual workers at our house maybe 10 days in total... Granted some time was taken up with township inspections but the job should never have taken this long. Regarding... Read more

Was this review helpful? 19 33

I used the basic basement company and wound up with more than a basic headache! The person that sold me the job Todd, sold me a big bag of disappointment. To start, I was told they used a management program and that I would have a project specialist working with me at all times. Both the program and project specialist were unmanageable. The promise they make in their marketing in regards to getting it done in 5 weeks, well that came and went and... Read more

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